Posted on 10 May 2013 by Carl Haggerty
On Friday last week our new Democracy webpages were put to the test with the Local Election results being broadcast and reported live.
Unfortunately we experienced some downtime during the morning which clearly isn’t and wasn’t a good thing.
We want to share some of the lessons we learned based on a team conversation this morning.
Firstly lets focus on some of the positives, which are actually contributing factors to why it went down, but are worth celebrating at the same time.
The stats for Friday:
- 42,668 visits
- 255,281 page views
- Elections Live Widget – 4,633 visits
- Average time spent on site – 5 minutes 45 seconds
- 6,066 visits from Mobile
For comparison our main corporate website stats for Friday were:
- 48,938 Page views
These stats are fantastic, but we didn’t anticipate this level of usage given that on an average day the main council website gets around 13,000 visits – so we had planned that we would “worst case” get twice this amount during the day which would have been great….However the critical factor for us, which is why the site went down was that the majority of the 42,000 visits (nearly 4 times the daily average) to the Election pages were during a 2 hour period starting from 10am.… Read the rest
Posted on 9 April 2013 by Patrick Jones
In our last team blog I talked about how we were busy working on our 3 ‘centre’ projects. Deadlines were looming and all the team were contributing in some way to getting the new sites up and running. Continue reading
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Posted on 4 April 2013 by Tim Barrett
We have just completed a project which redesigned the democracy pages on our website – it is only a version 1 as some of the ideas we wished to implement weren’t manageable in the timescale.
Also with Elections just around the corner we felt it was better to work with a new administration on some of the changes. Like the rest of our public website content will be, the democracy pages have been developed in WordPress.
The previous councillor profile pages were a hybrid of database and manageable content which made it awkward to edit so we made a decision to move the whole lot into wordpress as custom post types and a set of taxonomies.… Read the rest
Posted on 25 March 2013 by Carl Haggerty
June is now the month of Create / Innovate here in Devon.
What is Create / Innovate I hear you ask, well Create / Innovate aims to raise awareness and practical exposure of innovation and service design in public services. It is also intended to challenge and shift the thinking and culture within the organisation and beyond.
One of the reasons for holding Create / Innovate is to respond to a recent report to our Corporate Leadership Team in relation to Barriers to Digital Innovation. The key findings of that report were that we had a diverse set of reasons why digital innovation specifically was difficult – for most services it was a combination of one or more of the following:
- Attitude to Risk
- Cultural issues
- Policy issues
- Technical issues
- Resource issues
We had a series of actions which aim to remove or reduce the barriers over the coming months and this has now framed our work programme, the focus of which will include education, awareness and training as well as the practical encouragement and support of pilots and prototypes across the council.… Read the rest
Posted on 13 March 2013 by Carl Haggerty
Yesterday I tweeted a link to a procurement opportunity which I have to apologise for as it was the wrong link…It was the previous framework details….
The council has gone out to tender with a revised Communications Framework. We’ve had this running for a few years now but this update now includes web design and development and mobile app development. The downside to this is that we have not been able to ascertain previous spending in this areas so it is not possible these lots will be worth over the period of time. However I think it is safe to say that we will need to be open by default and digital by design and we have a very large complex website site which needs sorting out.… Read the rest
Posted on 15 February 2013 by Patrick Jones
With deadlines looming a lot of focus is now falling on our 3 ‘centre’ projects which I’ve discussed in many of my previous blog posts. The most prominent of these is ‘Democracy in Devon’. Continue reading
Posted on 12 February 2013 by Carl Haggerty
Earlier this year at the start of January we launched an updated design for our intranet homepage and also launched an internal staff newscentre.
This project was really the tip of a huge iceberg as we have only redesigned the homepage and top level navigation to make it easier for people to access the content they need.
We will – over a period of time – be working with colleagues from across the council on reviewing/deleting/updating the content and getting a greater level of ownership around content.
However we have yet to make a final decision about what platform(s) we are using for intranet and what we want our intranet to be…this is the topic of much discussion but whilst these are ongoing we wanted to make some short term quick wins.… Read the rest
Posted on 30 January 2013 by Patrick Jones
Just like last pay day, if has been a long old time since our last post (last year in fact ), but that doesn’t mean we haven’t been busy. 2013 has proved already proved to be interesting and we have lots of projects ahead of us. Continue reading
Posted on 3 December 2012 by Lore Gubb
In the last week of November I moved teams in DCC, from the central Business Support Team to the Web and Digital Communications Team – an obvious move! The move was the result of a restructure and my job had changed, although a large part of my role involved web publishing and eCommunications.
I previously supported a number of P.A’s with administrative support and acted as the contact for tasks such as stationery requests, paying invoices, support to the MFD’s (multi-functional devices) and provided cover for post, rail/car hire and hotel bookings, I was also a cardinus administrator (our health and safety system) and the contact for the schools emergency phone numbers during half term.… Read the rest